Last updated: August 15, 2026

NexPtide is based in Puerto Rico and maintains local inventory to provide fast, reliable fulfillment for our provider customers.

Order Processing

Orders for in-stock products with standard NexPtide labeling may be eligible for same-day processing and shipment.

Same-day fulfillment depends on the time the order is received, inventory availability, payment confirmation, and carrier pickup schedules.

Orders requiring custom or private labeling require additional processing time. Estimated turnaround will be provided when the custom order is confirmed.

Puerto Rico Orders

For customers located in Puerto Rico, we offer expedited local fulfillment from our Puerto Rico inventory.

Orders may be shipped via USPS Priority Mail, with many local shipments arriving as soon as the following business day depending on destination and carrier service.

For qualifying in-stock orders that do not require custom labeling, same-day shipment may be available.

Delivery times are estimates unless the selected carrier service specifically provides a delivery guarantee.

United States Shipping

Orders shipped to the continental United States or other U.S. destinations are fulfilled using the shipping method selected or arranged for the order.

Transit times vary according to destination, carrier, service level, weather, and other factors outside NexPtide's control.

Custom-Labeled Orders

Custom and private-label orders require additional preparation before shipment.

Because these products are prepared specifically for the customer, same-day shipping does not apply to custom-labeled orders unless expressly confirmed by NexPtide.

We will provide estimated fulfillment timing for custom orders based on quantity and labeling requirements.

Shipping Confirmation and Tracking

When tracking is available, customers will receive shipment confirmation and tracking information after the order has been processed by the carrier.

Tracking information may require additional time to update after a shipping label is created or a package is transferred to the carrier.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

NexPtide is not responsible for delivery delays, returned packages, or losses resulting from incorrect or incomplete shipping information provided by the customer.

Additional shipping charges may apply if an order must be reshipped because of an incorrect address or unsuccessful delivery.

Carrier Delays

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside NexPtide's reasonable control, including weather, natural disasters, transportation disruptions, carrier delays, holidays, and other unforeseen events.

NexPtide will make reasonable efforts to assist customers with carrier-related shipping issues but cannot guarantee carrier transit times.

Damaged or Missing Shipments

If your shipment arrives damaged or you believe it has been lost in transit, please contact NexPtide promptly with your order number and relevant details.

Claims involving damaged, defective, or incorrect products are handled in accordance with our Return and Refund Policy.

Contact

For questions regarding shipping, expedited fulfillment, local Puerto Rico orders, or custom-label turnaround times, please contact us through the Contact Us page at NexPtide.com or email sales@nexptide.com.